jilko Privacy Policy

1. Introduction

jilko ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jilko platform at jilko.app. This Privacy Policy describes how jilko collects, uses, stores, shares, and protects your personal information when you access or use our online casino services.

This Privacy Policy applies to all users of the jilko platform, including registered players, visitors browsing the site, and individuals who contact jilko's customer support. By using the jilko platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, jilko acts as the Personal Information Controller in respect of the personal data collected through the jilko platform. This means jilko determines the purposes and means by which your personal data is processed.

If you have any questions about how jilko handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer at the details provided in Section 15 of this Policy.

3. Data We Collect

jilko collects the following categories of personal data from players and platform users:

jilko does not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect biometric data, political opinions, religious beliefs, or health information unless specifically required by law.

4. How We Collect Your Data

jilko collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the jilko platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from government-issued ID documents you submit; payment data from GCash, PayMaya, or Philippine bank partners in connection with transaction processing; fraud prevention data from security service providers.
• Regulatory sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with compliance obligations.

5. How We Use Your Personal Data

jilko uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your jilko player account, including verifying your identity and age (21+ requirement) during registration.
• Service delivery: Providing access to jilko's games, processing PHP deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and delivering customer support.
• Regulatory compliance: Meeting our obligations under PAGCOR regulations, the Philippine Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including Know Your Customer (KYC) and transaction monitoring requirements.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the jilko platform.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling behavior and administering responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: Analyzing usage patterns and player feedback to improve the jilko platform, fix technical issues, and develop new features for Filipino players.
• Communications: Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about jilko offers and games.
• Legal proceedings: Establishing, exercising, or defending legal claims in connection with the jilko platform.

jilko will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jilko processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the jilko Terms & Conditions, including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and NPC directives.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing for optional purposes such as marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting jilko support.

7. Data Sharing & Disclosure

jilko does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya/Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing your PHP deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged to verify the identity and age of jilko players in compliance with regulatory requirements.
• Game software providers: Licensed game developers and platform providers whose games are available on jilko, to the extent necessary for game operation and dispute resolution.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulatory directive.
• Security and fraud prevention providers: Third-party services engaged to detect and prevent fraud, money laundering, and other prohibited activity on the jilko platform.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by jilko in connection with legal proceedings or compliance reviews, subject to professional confidentiality obligations.

All third parties with whom jilko shares personal data are required to handle that data in accordance with applicable Philippine data protection laws and jilko's data protection standards.

8. Cookies & Tracking Technologies

jilko uses cookies and similar tracking technologies on the jilko platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and improve your experience on jilko.

The types of cookies used by jilko include:

• Strictly necessary cookies: Essential for the operation of the jilko platform, including maintaining your login session and enabling secure transactions. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to personalize your jilko experience.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the jilko platform, helping us identify areas for improvement. jilko does not use analytics cookies for behavioral advertising.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilko platform. jilko does not use third-party advertising cookies or share cookie data with ad networks.

9. Data Security

jilko implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jilko platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of the jilko platform.
• Multi-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilko will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

While jilko takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jilko account credentials and for notifying us immediately if you suspect unauthorized access to your account.

10. Data Retention

jilko retains personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active jilko account and for a minimum of five (5) years following account closure, in compliance with AMLA and PAGCOR record-keeping requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations.
• Gaming history: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it is anonymized or deleted.

When personal data is no longer required, jilko will securely delete or anonymize it in accordance with industry best practices.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jilko:

• Right to be informed: The right to be notified of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data jilko holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data jilko holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilko's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jilko's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilko has violated your data privacy rights.

To exercise any of these rights, please contact jilko's Data Protection Officer at support@jilko.app. jilko will respond to verified data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines. We may require proof of identity before processing your request.

12. Children & Minors

The jilko platform is strictly intended for individuals who are at least 21 years of age, in compliance with Philippine gambling regulations. jilko does not knowingly collect personal data from individuals under the age of 21.

If jilko becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jilko platform, please contact us immediately at support@jilko.app.

Age verification is conducted as part of the jilko registration and KYC process. Players who cannot verify that they meet the 21+ age requirement will not be permitted to access real-money gaming on the platform.

13. Cross-Border Data Transfers

jilko primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from locations outside the Philippines — for example, where jilko engages international technology service providers or game software partners.

Where such transfers occur, jilko ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act of 2012. These safeguards may include contractual data protection clauses, adequacy assessments, or other mechanisms recognized by the National Privacy Commission.

jilko will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

14. Amendments to This Privacy Policy

jilko reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or NPC guidelines. When material changes are made, jilko will notify registered players via the email address or mobile number associated with their account, or by displaying a prominent notice on the jilko platform.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jilko platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with the amended Policy, you should cease using the platform and may request account closure.

15. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or jilko's data practices, please contact our Data Protection Officer:

Data Protection Officer — jilko
Email: support@jilko.app
Platform: jilko.app
Response Time: Within 30 days of receipt of a verified request
Language: English (Filipino-English support available)

If you are not satisfied with jilko's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

This Privacy Policy was last updated on January 1, 2026. It supersedes all previous versions. By continuing to use jilko after this date, you confirm your acknowledgment of this Privacy Policy.